Dr. Benedict E. Onyango, Kenya

I arrived in your great facility shortly before 3 am on Wednesday morning 31st of July 2024 from Kenya. My mission was to seek medical attention on several issues which needed comprehensive health check-up.

What worked well. My trip and the planning that goes with it were made easy by your health check team and the International Patient Coordinator Krishna Joshi. I received clear communications from Ankita Haldankar, Priyashi Kharde, Pragati Kambli and Ishita Parab which helped a great deal in making my travel arrangement seamless. On arrival at the airport, there was Mr. Suraj, the taxi driver waiting for me, and he brought me safely to the hospital despite the language barrier between us. 

On the same 31st July, I started the proceedings at the Health Care Check-up desk and my registration was fast and flawless, thanks to the wonderful team manning the reception desk on 1st floor of the hospital. I was clearly instructed where to go to for what service! First was the phlebotomist who took blood samples from me with professional precision. Unfortunately, I did not get his name however the skill with which he did the prick was amazing. Then followed a host of other procedures all professionally executed.

They Stood Out. Everybody with whom I interacted for the subsequent 3 days was great however my roll-of-mention goes to Krishna for being extraordinarily responsive to my requests and concerns. The neurologist who tested my neuro-sensitivity was amazing – I didn’t get her name but I had to inquire from her for how long she had been doing the job to which she said since 2015! The entire group of ladies at the reception were awesome especially how they were handling huge volumes of files and patients however one Ishita deserves special mention for not just telling me where to go to but going out of her way to lead me to each station whenever she felt I could have lost my way going on my own – this despite the fact that the corridors are well labelled with directional signs!

What Could be improved. For 2.5 nights, I stayed at Jade Apartments. While the staff there are great, the rooms aren’t. My room 204B had the AirCon oozing water in the room. It was attended to the same day after I notified Krishna. That however was not the only problem, the ceiling and walls have water seeping through making the paint to peel off coz of the wetness (I took pictures & shared with Krishna). If the building is part of your great facility, it could do with a facelift.

Gratitude. I am so grateful to all the staff, from the guards who man the entrance and scan incoming luggage to the floor stewards who keep the facility spotlessly clean to the amazing team at the 1st floor reception to the billing staff at various points including the accommodation unit on 12th floor and to the various technologists and doctors in the various units who attended to me during my search for better health. I am indebted. 

In me, KDAH has a brand-new ambassador in Kenya and in the United Nations World Food Programme where I serve to try and reduce the pangs of hunger among affected populations of our world.