Sample Collection

Registration and Billing:

• Self generated token system
• Unique Identification Numbers on swipe cards with demographic details
• Department coded test list arranged alphabetically
• Separate list for out-sourced tests
• Friendly, helpful and well trained Customer Care Officers and Billing Clerks

Phlebotomy Area:

• Spacious, well lit, temperature and humidity controlled area with television and water cooler
• Trained, courteous and friendly staff proficient in at least three languages. Patient education and preparation is done when required
• Checking the Bill copy with the test requisition
• Intra-Net and Internet Available on the Computer
• Separate Phlebotomy room
• Adjustable donor chairs
• Vacutainer Collection with Eclipse Needles. Scalp veins are used when necessary
• Follows Hospital Infection and Waste Management Guidelines and Universal Precautions
• One Phlebotomist attends to one Patient at a time
• Chute System for sample transportation
• Toilet area spacious and cleaned on regular basis
• Notice regarding report collection details

• Separate Area for report dispatch
• Sealed outpatient reports sent to report dispatch on Ground Floor through chute. Pending tests for the patient hand written on the envelope with date and time of report collection