Junior Officer/ Officer / Senior Officer – Customer Care

Junior Officer/ Officer / Senior Officer – Customer Care
Job No.
SS 01
Department
Support Staff and Tech
Location
Gondia
Work Experience
1 - 5 Years
Qualification
Any graduate
Description
  • To guide patients and attendants to various health services provided by the hospital
  • Ensure that right billing takes place based on the kind of service required by the patient
  • Readily help the patient and attendant
  • Solving the problems of the patient and clear the queries regarding their case
  • Keeping track of upper end patients
  • Problems being diverted from operational departments for proper solution
  • Guiding the patient to right departments
  • Arranging the standees with proper type of brochures
  • Maintain MIS and TAT
  • Forwarding the complaints to grievance officer
  • Delivering the reports to the patient
  • Scheduling and rescheduling the appointments
  • Helping the corporate in patients with proper correspondence with the corporate
  • Preparing the complete TPA files and submitting to Finance department
  • Submission of any deficiencies / queries raised by the insurance company
  • Coordination with different departments of the hospital
  • Based on the deployment the profile can be amended
  • To be a part of the Quality Improvement Initiative & Protocols of the organization.
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