Quality Commitment

The Kokilaben Dhirubhai Ambani Hospital is accredited by the Joint Commission International (JCI) and the National Accreditation Board for Hospitals & Healthcare Providers (NABH) as a commitment to quality and safety, which are the core of our mission and vision.

Under the direction of the Executive Director, the Office of Clinical Quality designs and leads safety and quality programmes throughout the hospital. We uniquely aim to achieve highest levels of quality and safety by engaging doctors, nurses, therapists and other staff as well as partnership with the patient and their family members. A culture of continuous quality improvement is cultivated and encouraged to provide the patients a safe environment to receive the highest quality care. The methodology used to achieve this includes:

• Identification, development and strengthening of policies, procedures and protocols
• Maintenance of ethical medical and nursing practices
• Practice of evidence-based medicine of the highest standard
• Practice of safe medication practices
• Identification and prevention of errors
• Performance review through well-defined key indicators
• Respect and protection of patient rights.
• Quantification and measurement of patient satisfaction
• Stringent hospital infection control guidelines’
• Compliance with bio-medical waste management rules
• Constructive dialogues with the patients and their families to encourage participation and compliance in the treatment process
• Engagement of the patients and their families in safety
• Effective use of resources
• Cost-effectiveness management
• Antimicrobial stewardship programmes and monitoring antibiotic use

We at the Kokilaben Dhirubhai Ambani Hospital are committed to the patient as well as the community at large, by delivering the best possible care every time while dedicating ourselves to continuously improving the way we do things driven by evolving data, benchmarks and best practices.

Our success as an institution depends on the quality of care provided to each and every patient. Our expert team of doctors, nurses, therapists and staff is committed to providing safe, quality and cost-effective care to all, maximizing potential and exceeding expectations.